Approaching family meetings

Family Meetings are often more daunting than seeing a patient alone, but are an essential feature of good holistic care.

Vital Talk's family conference video outlines a clinician's guide to approaching family meetings when patients who have a serious illness are not able to participate.

There are 7 steps:

  1. Pre-meet: Make sure your team have met together first, shared what you know about the   family and have agreed key points
  2. Introduce: Hold the conference in a place that affords privacy, give introductions and explain the purpose of the meeting
  3. Assess: Assess the families perspective so that you can build a shared understanding
  4. Update: Give information in parts rather than one long lecture. Use language they can understand. Pause to allow questions. Finish with the big picture.
  5. Empathise: Acknowledging an emotion often allows people to feel understood.
  6. Prioritise: Try to elicit the patients values. ''Could you tell me about him as a person? What is important to him? What would he want now?'' Asking a family to put themselves in the patient's shoes if often easier for them than asking them to make a difficult decision.
  7. Align: Align the medical care plan with the patient's values and the reality of the medical situation. You can offer to make a recommendation based on the medical situation and the patients values.

Apps to consider

The VitalTalk Tips App is an invaluable app that will build your 'communication superpowers'!

Recommended Resources

Vital Talk - Conduct a family conference

Published 20th December 2020

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