Planning ahead for all your online accounts (digital assets)

Documenting what you would like to happen to your online accounts can help ensure that information, contacts, money and assets are not lost upon your death.

Some online accounts allow you to transfer ownership to a next of kin. Other online accounts will allow content to be downloaded and backed up.

Most accounts will not grant access to someone’s next of kin  after the owner has died unless permission has already been given

Things to think about 

  • If you have a number code or password on your mobile phone, ipad or laptop, you may want to think about how best to communicate your passwords to those close to you.
  • If you use social networks (for example Facebook) you may want to download your photos and videos and pass them onto your famiy. You may also want to provide administrative access for your social media accounts to someone you trust.
  • If you have online subscriptions or online bank accounts you may want to make plans for each.
  • If you have photos or videos stored on electronic devices or in the cloud you may want to make a folder of your favourite photos and share them with a friend or family member, via a memory stick or an internet service such as WeTransfer.

To learn about these areas in more detail visit the Digital Legacy Association website and listen to the BBC Sounds podcast ‘We Need to Talk About Death, My Digital Legacy’ by Joan Bakewell

Logging a list of your accounts in a Social Media Will

Online accounts that store photos, videos and other assets can be logged in a ‘Social Media Will’. This is a non-legally binding document but can be of great value to those dealing with your estate after you die.

Online accounts that store financial assets should be logged within a Last Will & Testament.

A Last Will & Testament is a public document. Passwords therefore should not be included within this document. 

Recommended Resources

My Wishes: Social media will

Published 1st January 2022

BBC Sounds: Joan Bakewell - We need to talk about death, My Digital Legacy

Published 23rd December 2017

Digital Legacy Association: Social media will

Published 10th May 2017

Share

Downloads

Related Services

Adult social care services

Adult Social Care
Close

Adult Social Care provides practical support to people to stay safe and well in Westminster, Kensington and Chelsea.

These services are usually provided in people's homes, care homes or in the community. Thre is also support for people who are caring for an adult family member or friend, access to personal care and home care services.

Adult Social Care Brent
Close

Adult Social Care Brent

T. 020 8937 4300

W. https://www.brent.gov.uk/adult-social-care/about-adult-social-care

Adult Social Care provides practical support to people to stay safe and well.  These services are usually provided in people's homes, care homes or in the community. Thre is also support for people who are caring for an adult family member or friend, access to personal care and home care services.

Adult Social Care Ealing
Close

Adult Social Care provides practical support to people to stay safe and well.  These services are usually provided in people's homes, care homes or in the community. Thre is also support for people who are caring for an adult family member or friend, access to personal care and home care services.

Adult Social Care Hammersmith and Fulham
Close

Adult Social Care Hammersmith and Fulham

T. 0800 145 6095

W. https://beta.lbhf.gov.uk/living-independently/contact-adult-social-care

Adult Social Care provides practical support to people to stay safe and well.  These services are usually provided in people's homes, care homes or in the community. Thre is also support for people who are caring for an adult family member or friend, access to personal care and home care services.

Adult Social Care Harrow
Close

Adult Social Care provides practical support to people to stay safe and well.  These services are usually provided in people's homes, care homes or in the community. Thre is also support for people who are caring for an adult family member or friend, access to personal care and home care services.

Adult Social Care Hillingdon
Close

Adult Social Care provides practical support to people to stay safe and well.  These services are usually provided in people's homes, care homes or in the community. Thre is also support for people who are caring for an adult family member or friend, access to personal care and home care services.

Adult Social Care Hounslow
Close

Adult Social Care provides practical support to people to stay safe and well.  These services are usually provided in people's homes, care homes or in the community. Thre is also support for people who are caring for an adult family member or friend, access to personal care and home care services.

Care co-ordination service Ealing
Close

The Ealing Care Co-ordination service offers bespoke support to patients with complex needs who are supported by a variety of services. They can help to align care for patients and support services to come together to aid cohesion in care and improve patient understanding.

Support with advance care planning

Advance Care Planning in Ealing Care Homes
Close

Advance Care Planning in Ealing Care Homes

T. 0300 123 4544

This service is for adults with a terminal illness to provide a Universal Care Plan (UCP) to support patients end of life wishes and preferences.

It is delivered by a Registered Nurse (RN) with comprehensive training and current experience in end of life and palliative care.

These nurses support the GP Team in creating high quality UCPs for all residents in Care Homes within Ealing borough already needing 24-hour care.

Community Team for People with Learning Disabilities Ealing
Close

Community Team for People with Learning Disabilities Ealing

T. 0300 123 4544

The Ealing Community Team for People with Learning Disabilities provides specialist assessment, support and interventions to people with learning disabilities and their families/carers. The team can help to provide expert support to their patients at life’s end and assist with co-ordination and planning across services including liaison with social care and the voluntary/third sector.

International Children's Palliative Care Network
Close

International Children's Palliative Care Network

The network is committed to providing information on available resources related to the field of children’s palliative care. 

Marie Curie
Close

Marie Curie

T. 0800 090 2309

W. https://www.mariecurie.org.uk/

Marie Curie provide support for patients and carers through terminal illness.

Find information and support through the telephone helpline and online chat via their website.

Other services include Marie Curie nurses, Hospice care, helper and companion services.

Young Minds
Close

Young Minds is a national charity which supports both young people, their parents and loved ones through loss.

Legal and financial advice

Age UK
Close

Age UK

T. 0800 678 1602

W. https://www.ageuk.org.uk/

Age UK provide information and support on financial, legal, health and wellbeing for older people. They support via their advice line, befriending service and day centres.

Citizens Advice Brent
Close

Citizens Advice Brent

T. 0208 438 1249

W. https://www.citizensadvicebrent.org.uk/

Adviceline is open Monday to Friday 10.00am to 4.00pm.

Advisers are present at Brent Hubs and in the Civic Centre.

Citizens Advice Hammersmith and Fulham
Close

Citizens Advice Hammersmith and Fulham

T. 0808 278 7832

W. http://cahf.org.uk/

Please contact by telephone.

Opening hours are Monday to Friday 10.00am to 4.00pm.

Citizens Advice Harrow
Close

Citizens Advice Harrow

T. 0808 250 5705

W. http://www.citizensadviceharrow.org.uk/

Please contact by telephone.

Opening hours are Monday, Tuesday and Friday 9.30am to 3.30pm. Thursday 9.30am to 1.00pm.

Citizens Advice Hillingdon
Close

Citizens Advice Hillingdon

T. 0808 278 7893

W. https://www.hillingdoncab.org.uk/

Citizens Advice offers independent and confidential advice over the phone for free.

Extensive online resources and directory

Helping people to find a way ahead with issues of benefits, debt, housing and a wide range of social issues.

Please contact our advice line by phone Monday to Friday 9.00am to 5.00pm.

 

Citizens Advice Hounslow
Close

Citizens Advice Hounslow

T. 0808 278 7830

W. https://hounslowcabs.org.uk/

Please contact by telephone.

Opening hours are Monday to Friday 10.00am to 4.00pm.

Citizens Advice Kensington Chelsea
Close

Citizens Advice Kensington Chelsea

T. 0808 278 7982

W. https://www.citizensadvicekc.org.uk/

Please contact by telephone.

Opening hours are Monday to Friday 9.00am to 5.00pm.

Citizens Advice Westminster
Close

Citizens Advice Westminster

T. 0808 278 7834

W. https://www.westminstercab.org.uk/

Please contact by telephone.

Opening hours are Monday to Friday 9.15am to 4.00pm.

Community Action on Dementia Brent
Close

Community Action on Dementia Brent

W. https://cad-brent.org.uk/

The Dementia Hub Project  in Brent offers tailored support to people living with dementia and their families. The team can provide advice about benefits, the social care system and how to access wellbeing support such as Dementia Cafés.

Ealing Advice Service
Close

Ealing Advice Service

T. 0208 579 8429

W. https://ealingadvice.org/

Please contact by telephone.

Opening hours are Monday to Friday 10.00am to 4.00pm.

Find a register office
Close

There is a legal requirement that a death be registered within five working days. It is important to let the Register Office know if the funeral is to be held within 24 hours. The person registering the death must be able to provide some basic details of the person who has died. Please take the Medical Certificate of Cause of Death to the Register Office. It is also helpful to take the person’s birth and marriage certificates, passport or NHS Medical Card, although they are not essential.

Use the web link above to find your local register office by entering your postcode.

GOV UK: Lasting power of attorney
Close

There are 2 types of lasting power of attorney

  • One covering property and finances

  • Another for health and care decisions

Maggie’s
Close

Maggie’s

T. 0300 123 1801

W. https://www.maggies.org/

Maggie's has a network of centres in many locations throughout the UK. It provides free information about cancer, financial benefts and offers emotional and social support to people with cancer, as well as their family, and friends.

Feedback