What families need to do when someone dies

The death of a loved one is a very difficult  time, and this guidance outlines the steps to take:

Immediately after a death
  • the death needs to be confirmed or 'verified' by a trained health professional, whether this has occured in a hospital, care home, hospice or at home
  • if an expected death takes place at home in the day, a trained health professional can be called to 'verify' that death has indeed taken place. Overnight it may be 111, or a nursing team who have been trained to 'verify'
  • a funeral director can then be called to collect the body, but there is no rush. Many people find it a comfort, especially at home, to stay with their loved one for some time before the body is collected, but it is usual for the body to be collected within 24 hours
  • the death then needs to be legally registered within 5 days (unless the death has been reported to the Coroner) - appointments with your Borough Register Office can be made by phone or online
  • the doctor (any doctor who has seen the patient at some stage in this illness) will then email the proposed cause of death to the Medical Examiner who will then call the family. The Medical Examiner will then confirm the cause of death with the Registrar and an appointment can be made.
  • The Medical Examiner is a new step in this process - a team of doctors who consider the cause of death suggested by the care team and who will talk to you about this and get your feedback. It shouldn't delay the registration process
  • You will need certain information for your appointment with the Registrar
  • At the face to face appointment, the Registrar will give you the formal Death Certificate (plus extra copies if you wish) and the 'green form' (Certificate for Burial or Cremation) which allows the funeral director  to proceed with plans for cremation or burial
A death is reported to the Coroner
  • If the main cause of death is unclear
  • If the patient hasn't seen a doctor for more than 28 days
  • If the death is thought to be unnatural - accident, trauma or suicide
  • if the death is due to a recognised industrial cause eg asbestos-related cancer mesothelioma
Financial support
  • Help with funeral costs if you receive certain benefits
  • Bereavement support payment if your husband, wife or civil partner has died under State Pension age - this is significant and people are often unaware of this benefit

 

Recommended Resources

What to do when someone dies: step by step

Published 28th November 2022

Share

Related Services

Hospices

24 hour Advice Line Pembridge Hospice
Close

24 hour Advice Line Pembridge Hospice

T. 0208 102 5000

W. https://www.pembridgehospice.org/

Pembridge Hospice provides palliative care services and advice to the residents of Brent, Central London, West London and Hammermith and Fulham.

This is a 24 hour, 7 days a week telephone advice line.

Referral form for clinician use only.

 

Community Specialist Palliative Care Referral Form V4.2 (DOCX)
Community Palliative Care Team (South) - Royal Trinity
Close

Community Palliative Care Team (South) - Royal Trinity

T. 020 7787 1062

Royal Trinity Hospice (South) provides advice and visiting palliative care patients of Hammersmith and Fulham, Central London and West London.

They can be contacted 8am -8pm  7 days a week.

Referral form for clinician use only.

Community Specialist Palliative Care Referral Form V4.2 (DOCX)
Hospice UK
Close

Hospice UK can help find a hospice, provide infromation and support about end of life care and guidance to plan ahead.

Royal Trinity Hospice
Close

Royal Trinity Hospice

T. 0207 787 1062

W. https://www.royaltrinityhospice.london/

Royal Trinity Hospice provides palliative care services to the residents of Hammersmith and Fulham, Central London and West London.

There is a 24 hour, 7 days a week clinical advice line and OOH access to the on-call consultant.

Referral form for clinician use only.

Community Specialist Palliative Care Referral Form V4.2 (DOCX)
St John's Hospice Inpatient unit
Close

St John's Hospice Inpatient unit

T. 020 7806 4040 / 07725 258767

W. https://www.stjohnshospice.org.uk/our-care/inpatient-care

St. John's Hospice provides inpatient palliative care services to the residents of Brent, Central London and West London.

This is an inpatient unit with 18 beds

Please contact for admissions for advice and Community Specialist Palliative Care.

The office hours are Monday to Friday 8.30am to 4.30pm. Referrals received in the morning are triaged the same afternoon, and those received in the afternoon are triaged the following working day.

If urgent, please follow up the referral by calling us on 020 7806 4040. Out of hours, urgent referrals will be discussed with the consultant on call.

Referral form for clinician use only.

Community Specialist Palliative Care Referral Form V4.2 (DOCX)

Support with advance care planning

Marie Curie
Close

Marie Curie

T. 0800 090 2309

W. https://www.mariecurie.org.uk/

Marie Curie provide support for patients and carers through terminal illness.

Find information and support through the telephone helpline and online chat via their website.

Other services include Marie Curie nurses, Hospice care, helper and companion services.

Young Minds
Close

Young Minds is a national charity which supports both young people, their parents and loved ones through loss.

Feedback