What families need to do when someone dies

The death of a loved one is a very difficult  time, and this guidance outlines the steps to take:

Immediately after a death
  • the death needs to be confirmed or 'verified' by a trained health professional, whether this has occured in a hospital, care home, hospice or at home
  • if an expected death takes place at home in the day, a trained health professional can be called to 'verify' that death has indeed taken place. Overnight it may be 111, or a nursing team who have been trained to 'verify'
  • a funeral director can then be called to collect the body, but there is no rush. Many people find it a comfort, especially at home, to stay with their loved one for some time before the body is collected, but it is usual for the body to be collected within 24 hours
  • the death then needs to be legally registered within 5 days (unless the death has been reported to the Coroner) - appointments with your Borough Register Office can be made by phone or online
  • the doctor (any doctor who has seen the patient at some stage in this illness) will then email the proposed cause of death to the Medical Examiner who will then call the family. The Medical Examiner will then confirm the cause of death with the Registrar and an appointment can be made.
  • The Medical Examiner is a new step in this process - a team of doctors who consider the cause of death suggested by the care team and who will talk to you about this and get your feedback. It shouldn't delay the registration process
  • You will need certain information for your appointment with the Registrar
  • At the face to face appointment, the Registrar will give you the formal Death Certificate (plus extra copies if you wish) and the 'green form' (Certificate for Burial or Cremation) which allows the funeral director  to proceed with plans for cremation or burial
A death is reported to the Coroner
  • If the main cause of death is unclear
  • If the patient hasn't seen a doctor for more than 28 days
  • If the death is thought to be unnatural - accident, trauma or suicide
  • if the death is due to a recognised industrial cause eg asbestos-related cancer mesothelioma
Financial support
  • Help with funeral costs if you receive certain benefits
  • Bereavement support payment if your husband, wife or civil partner has died under State Pension age - this is significant and people are often unaware of this benefit

 

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What to do when someone dies: step by step

Published 28th November 2022

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T. 020 8967 5179

W. https://www.lnwh.nhs.uk/meadow-house-hospice/#community-palliative-care-team

The Community Specialist Palliative Care Nurse Team provides advice and visiting to palliative care patients in Ealing and Hounslow. The team are based at Meadow House Hospice.

The team will visit patients with progressive life limiting illness in their own homes. They provide specialist advice around pain and symptom control and support for patients, their families, and carers during the last stages of illness. They also support patients wishing to die at home through coordination with GPs and hospital teams.

The team is comprised of medical consultants, specialist nurses, physiotherapists, occupational therapists, social workers, a bereavement support officer and a patient and carer advocacy worker

The team can be contacted for referrals Monday to Friday 9.00am to 5.00pm.

Between Monday to Friday 5.00pm and 8.30am, the Out of Hours Telephone Advice line 020 8102 5000 takes calls. Weekends and Bank Holidays 5.00pm to 9.00am.

Referral form for clinician use only.

Community Specialist Palliative Care Referral Form V4.2 (DOCX)
Hospice UK
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Hospice UK can help find a hospice, provide infromation and support about end of life care and guidance to plan ahead.

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T. 0208 967 5179

W. http://meadowhouse.lnwh.nhs.uk

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The hospice has a 15 bedded inpatient unit supported by a team of dedicated staff providing 24/7 specialist support to patients and their family members. Patients with a progressive life limiting illness can be admitted for symptom management or end of life care.

Patients have a safe, dignified space of their own and the flexibility to spend time alone or in company, surrounded by their possessions and the people they care about. The hospice also has an extensive garden area that provides a quiet and reflective environment for both patients and family members.

Please contact the hospice Monday to Friday 8.30am to 4.30pm and during the weekend 9.00am to 5.00pm on 0208 242 5817.

There is a 24 hour telephone support line to the hospice ward on 0208 967 5597.

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Support with advance care planning

Marie Curie
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Marie Curie

T. 0800 090 2309

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Young Minds
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Young Minds is a national charity which supports both young people, their parents and loved ones through loss.

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