What families need to do when someone dies

The death of a loved one is a very difficult  time, and this guidance outlines the steps to take:

Immediately after a death
  • the death needs to be confirmed or 'verified' by a trained health professional, whether this has occured in a hospital, care home, hospice or at home
  • if an expected death takes place at home in the day, a trained health professional can be called to 'verify' that death has indeed taken place. Overnight it may be 111, or a nursing team who have been trained to 'verify'
  • a funeral director can then be called to collect the body, but there is no rush. Many people find it a comfort, especially at home, to stay with their loved one for some time before the body is collected, but it is usual for the body to be collected within 24 hours
  • the death then needs to be legally registered within 5 days (unless the death has been reported to the Coroner) - appointments with your Borough Register Office can be made by phone or online
  • the doctor (any doctor who has seen the patient at some stage in this illness) will then email the proposed cause of death to the Medical Examiner who will then call the family. The Medical Examiner will then confirm the cause of death with the Registrar and an appointment can be made.
  • The Medical Examiner is a new step in this process - a team of doctors who consider the cause of death suggested by the care team and who will talk to you about this and get your feedback. It shouldn't delay the registration process
  • You will need certain information for your appointment with the Registrar
  • At the face to face appointment, the Registrar will give you the formal Death Certificate (plus extra copies if you wish) and the 'green form' (Certificate for Burial or Cremation) which allows the funeral director  to proceed with plans for cremation or burial
A death is reported to the Coroner
  • If the main cause of death is unclear
  • If the patient hasn't seen a doctor for more than 28 days
  • If the death is thought to be unnatural - accident, trauma or suicide
  • if the death is due to a recognised industrial cause eg asbestos-related cancer mesothelioma
Financial support
  • Help with funeral costs if you receive certain benefits
  • Bereavement support payment if your husband, wife or civil partner has died under State Pension age - this is significant and people are often unaware of this benefit

 

Recommended Resources

What to do when someone dies: step by step

Published 28th November 2022

Share

Related Services

Legal and financial advice

Age UK
Close

Age UK

T. 0800 678 1602

W. https://www.ageuk.org.uk/

Age UK provide information and support on financial, legal, health and wellbeing for older people. They support via their advice line, befriending service and day centres.

Citizens Advice Brent
Close

Citizens Advice Brent

T. 0208 438 1249

W. https://www.citizensadvicebrent.org.uk/

Adviceline is open Monday to Friday 10.00am to 4.00pm.

Advisers are present at Brent Hubs and in the Civic Centre.

Citizens Advice Hammersmith and Fulham
Close

Citizens Advice Hammersmith and Fulham

T. 0808 278 7832

W. http://cahf.org.uk/

Please contact by telephone.

Opening hours are Monday to Friday 10.00am to 4.00pm.

Citizens Advice Harrow
Close

Citizens Advice Harrow

T. 0808 250 5705

W. http://www.citizensadviceharrow.org.uk/

Please contact by telephone.

Opening hours are Monday, Tuesday and Friday 9.30am to 3.30pm. Thursday 9.30am to 1.00pm.

Citizens Advice Hillingdon
Close

Citizens Advice Hillingdon

T. 0808 278 7893

W. https://www.hillingdoncab.org.uk/

Citizens Advice offers independent and confidential advice over the phone for free.

Extensive online resources and directory

Helping people to find a way ahead with issues of benefits, debt, housing and a wide range of social issues.

Please contact our advice line by phone Monday to Friday 9.00am to 5.00pm.

 

Citizens Advice Hounslow
Close

Citizens Advice Hounslow

T. 0808 278 7830

W. https://hounslowcabs.org.uk/

Please contact by telephone.

Opening hours are Monday to Friday 10.00am to 4.00pm.

Citizens Advice Kensington Chelsea
Close

Citizens Advice Kensington Chelsea

T. 0808 278 7982

W. https://www.citizensadvicekc.org.uk/

Please contact by telephone.

Opening hours are Monday to Friday 9.00am to 5.00pm.

Citizens Advice Westminster
Close

Citizens Advice Westminster

T. 0808 278 7834

W. https://www.westminstercab.org.uk/

Please contact by telephone.

Opening hours are Monday to Friday 9.15am to 4.00pm.

Community Action on Dementia Brent
Close

Community Action on Dementia Brent

W. https://cad-brent.org.uk/

The Dementia Hub Project  in Brent offers tailored support to people living with dementia and their families. The team can provide advice about benefits, the social care system and how to access wellbeing support such as Dementia Cafés.

Ealing Advice Service
Close

Ealing Advice Service

T. 0208 579 8429

W. https://ealingadvice.org/

Please contact by telephone.

Opening hours are Monday to Friday 10.00am to 4.00pm.

Find a register office
Close

There is a legal requirement that a death be registered within five working days. It is important to let the Register Office know if the funeral is to be held within 24 hours. The person registering the death must be able to provide some basic details of the person who has died. Please take the Medical Certificate of Cause of Death to the Register Office. It is also helpful to take the person’s birth and marriage certificates, passport or NHS Medical Card, although they are not essential.

Use the web link above to find your local register office by entering your postcode.

GOV UK: Lasting power of attorney
Close

There are 2 types of lasting power of attorney

  • One covering property and finances

  • Another for health and care decisions

Maggie’s
Close

Maggie’s

T. 0300 123 1801

W. https://www.maggies.org/

Maggie's has a network of centres in many locations throughout the UK. It provides free information about cancer, financial benefts and offers emotional and social support to people with cancer, as well as their family, and friends.

Feedback